Terms and Conditions of Sale and Use

1. Seller identification and legal information

In accordance with Article 6-III of French Law No. 2004-575 of 21 June 2004 on confidence in the digital economy (LCEN) and Articles L.111-1 and L.221-5 of the French Consumer Code, the Website is published and operated by:

2. Definitions

In these Terms and Conditions, the following capitalised terms have the meanings set out below, whether used in the singular or the plural:

• Seller, we, us: COZELIA SA, identified in Section 1.
• Website: the Cozelia online store, including all its pages, product pages, order forms and the sub-domains and localised versions operated by the Seller.
• User: any natural or legal person who accesses or browses the Website.
• Customer, you: a User who places an Order. Unless otherwise stated, the Customer is a Consumer.
• Consumer: any natural person acting for purposes which are outside their trade, business, craft or profession, within the meaning of the preliminary article of the French Consumer Code.
• Product: any tangible movable good offered for sale on the Website.
• Order: a request to purchase one or more Products submitted by the Customer through an order form on the Website or confirmed by telephone with the Seller.
• Contract: the distance sales contract concluded between the Seller and the Customer for an Order, comprising these Terms and Conditions, the Order confirmation and the information displayed on the product page at the time of the Order.
• Durable medium: any instrument, such as an email or an SMS, enabling the Customer to store information addressed personally to them for future reference.
• Business day: any day from Monday to Friday, excluding public holidays in France and in the delivery country.

3. Scope, acceptance and amendments

3.1. These Terms and Conditions apply, to the exclusion of any other document, to all sales of Products concluded through the Website between the Seller and Customers located in the countries to which the Website delivers. They also govern the use of the Website by every User, whether or not an Order is placed.

3.2. The Customer must accept these Terms and Conditions before submitting an Order. Submitting an Order constitutes full and unreserved acceptance of the version of the Terms and Conditions in force on the date of the Order, which the Customer may save and print at any time from this page.

3.3. The Seller may amend these Terms and Conditions at any time, in particular to reflect changes in the law, in its services or in its commercial practices. The applicable version is the one in force on the date the Order is submitted. Amendments do not apply to Orders already accepted.

3.4. Mandatory consumer-protection provisions of the law of the country in which a Consumer has their habitual residence continue to apply where they offer a higher level of protection than these Terms and Conditions.

4. Access to the Website and eligibility

4.1. The Website is accessible free of charge to any User with Internet access. All costs relating to access to the Website, including hardware, software and Internet connection, are borne by the User.

4.2. To place an Order, the Customer must be at least 18 years of age and have full legal capacity to enter into contracts, or act with the authorisation of a legal representative. Certain Products may be subject to additional age verification.

4.3. The Seller endeavours to keep the Website accessible 24 hours a day, 7 days a week, but does not guarantee uninterrupted availability. Access may be suspended, in particular for maintenance, updates, security incidents or for reasons beyond the Seller's control, without entitling the User to any compensation.

4.4. The Website is intended for Customers in the delivery countries listed on each product page. Orders for delivery outside those countries are not accepted.

5. Products and product information

5.1. In accordance with Article L.111-1 of the French Consumer Code, the essential characteristics of each Product (description, main features, dimensions, power, compatibility, contents of the package, warnings and instructions for use) are presented on its product page before the Order is placed. The Customer is invited to read this information carefully before ordering.

5.2. Photographs, videos, illustrations, renderings and graphic representations are provided for illustrative purposes and are as faithful as possible to the Product. Minor differences in colour, finish, packaging or accessories, in particular due to screen settings, production batches or manufacturer updates, do not affect the essential characteristics of the Product and cannot give rise to liability on the part of the Seller, without prejudice to the legal guarantee of conformity described in Section 12.

5.3. Product information is based on the data supplied by manufacturers and suppliers. Usage examples, comparisons, buying guides and editorial content published on the Website are provided for general information only and do not constitute professional, technical, medical or safety advice. The Customer must read and follow the instructions, warnings and safety information supplied with each Product.

5.4. Offers are valid while stocks last and within the period indicated on the product page. If a Product becomes unavailable after the Order has been placed, the Seller will inform the Customer as soon as possible and, at the Customer's choice, offer an equivalent Product or cancel the Order. Where any sum has already been paid, it will be refunded within fourteen (14) days.

6. Prices, currencies and taxes

6.1. Prices are displayed in the currency of the delivery country and include value added tax (VAT) at the rate applicable in that country on the date of the Order, together with any other mandatory taxes. Any delivery costs, cash-on-delivery fees or other charges are indicated separately and clearly before the Customer confirms the Order.

6.2. Where a price reduction is announced, the reference price is the lowest price applied by the Seller to the same Product during the thirty (30) days preceding the reduction, in accordance with Article L.112-1-1 of the French Consumer Code and Directive (EU) 2019/2161.

6.3. The Seller may change its prices at any time. The Product is invoiced at the price in force on the date the Order is submitted, subject to availability. In the event of an obvious pricing error (for example a manifestly derisory price), the Seller may cancel the Order after informing the Customer, who will be refunded any sum paid.

7. Ordering process and formation of the contract

7.1. To place an Order, the Customer selects the Product, the quantity and, where applicable, the offer, then completes the order form with their first and last name, telephone number, full delivery address and any other information requested. The Customer is responsible for the accuracy and completeness of the information provided.

7.2. Before submitting the Order, the Customer may review its details, the total price including taxes and charges, and correct any input errors. Clicking the order button constitutes an Order with an obligation to pay, in accordance with Article L.221-14 of the French Consumer Code.

7.3. Upon receipt of the Order, an on-screen acknowledgement is displayed. This acknowledgement confirms only that the Order has been received.

7.4. Because payment is made on delivery, the Seller or its customer-service provider contacts the Customer by telephone to confirm the Order, the delivery address and the Customer's identity. The Contract is formed when the Seller confirms acceptance of the Order, by telephone or on a Durable medium. The Seller sends the Customer confirmation of the Contract on a Durable medium no later than at the time of delivery, in accordance with Article L.221-13 of the French Consumer Code.

7.5. The Seller may refuse or cancel an Order before acceptance, in particular where: the Customer cannot be reached after several attempts; the information provided is incomplete, inconsistent or false; there are serious indications of fraud, abuse or duplicate Orders; there is an existing dispute with the Customer, including unjustified refusals of previous deliveries; or the Product is unavailable. No sum is due from the Customer in such cases.

7.6. The Seller's computerised records, kept on reliable and secure media, constitute evidence of communications, Orders and transactions between the parties. The Seller archives Orders and invoices on a reliable and durable medium constituting a true copy, in accordance with Article 1379 of the French Civil Code. Customers who are Consumers may obtain a copy of a Contract of EUR 120 or more, archived for ten (10) years, by writing to the Seller.

8. Payment

8.1. Unless another method is expressly displayed during the ordering process, the price is paid in full on delivery, in cash or by any other method accepted by the carrier (cash on delivery). The Seller never requests payment-card details on the Website for cash-on-delivery Orders.

8.2. The carrier collects the payment on behalf of the Seller. The Customer must have the exact amount of the Order available at the time of delivery. An invoice is provided with the parcel or sent on a Durable medium.

8.3. Ownership of the Products is transferred to the Customer upon full payment of the price. A Customer who refuses, without legitimate reason, a parcel corresponding to a confirmed Order without having exercised the right of withdrawal under the conditions set out in Section 10 may be held liable for the delivery and return costs incurred, and the Seller reserves the right to refuse future Orders from that Customer.

9. Delivery, transfer of risk and late delivery

9.1. Products are delivered to the address provided by the Customer, within the delivery countries indicated on the Website. Estimated delivery times are shown on the product page and in the Order confirmation and generally range from three (3) to ten (10) Business days from acceptance of the Order. In any event, unless another date has been agreed, delivery will take place no later than thirty (30) days after the Contract is concluded, in accordance with Article L.216-1 of the French Consumer Code.

9.2. The Customer undertakes to provide an accurate and accessible delivery address and a reachable telephone number. The carrier may contact the Customer to arrange delivery. If the Customer is absent, the carrier may leave a notice or arrange a second delivery attempt or collection from a pick-up point under the carrier's conditions.

9.3. In accordance with Article L.216-4 of the French Consumer Code, the risk of loss or damage to the Products passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier proposed by the Seller, takes physical possession of the Products.

9.4. The Customer is advised to check the condition of the parcel on delivery and, in the event of visible damage, missing items or an obvious anomaly, to record precise reservations with the carrier and to inform the Seller within three (3) Business days at info@cozelia.com, enclosing photographs where possible. This recommendation does not limit the Customer's rights under the legal guarantee of conformity.

9.5. If the Products are not delivered by the agreed date or within the time limit set out in Section 9.1, the Customer may, after requiring the Seller by email or registered letter to deliver within a reasonable additional period, terminate the Contract if the Seller has not delivered within that period, in accordance with Articles L.216-6 and L.216-7 of the French Consumer Code. The Seller will then refund all sums paid within fourteen (14) days of the termination.

10. Right of withdrawal

10.1. Period. In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Consumer has a period of fourteen (14) days to withdraw from the Contract without giving any reason and without incurring any costs other than those provided for in Section 10.4. The withdrawal period expires fourteen (14) days after the day on which the Consumer, or a third party other than the carrier indicated by the Consumer, takes physical possession of the Product. For an Order of several Products delivered separately, the period runs from receipt of the last Product. If the period expires on a Saturday, Sunday or public holiday, it is extended until the next Business day.

10.2. How to withdraw. To exercise the right of withdrawal, the Consumer must inform the Seller of their decision by an unambiguous statement sent before the period expires, by email to info@cozelia.com or by post to COZELIA SA, Customer Service, 141–219 Boulevard Macdonald, 75019 Paris, France. The Consumer may use the model withdrawal form set out in the Annex, but this is not mandatory. The Seller acknowledges receipt of the withdrawal without delay on a Durable medium.

10.3. Return of the Products. The Consumer must return the Products to the address communicated by the Seller in its acknowledgement of receipt, without undue delay and no later than fourteen (14) days after communicating the decision to withdraw. Products must be returned complete, with all accessories, manuals and, where possible, in their original packaging.

10.4. Return costs. The direct cost of returning the Products is borne by the Consumer, unless the Seller agrees to bear it or the Product delivered does not correspond to the Order. For Products which, by their nature, cannot normally be returned by post, the estimated maximum return cost is indicated on the product page.

10.5. Refund. The Seller refunds all sums paid by the Consumer, including standard delivery costs, no later than fourteen (14) days from the date on which it is informed of the decision to withdraw, in accordance with Article L.221-24 of the French Consumer Code. The Seller may withhold the refund until it has received the Products back or until the Consumer has supplied proof of having sent them, whichever is earlier. Additional costs resulting from the Consumer's choice of a delivery method other than the least expensive standard delivery offered are not refunded. Because payment is made in cash on delivery, the refund is made by bank transfer to an account designated by the Consumer, at no cost to the Consumer.

10.6. Diminished value. The Consumer is liable only for any diminished value of the Products resulting from handling other than what is necessary to establish their nature, characteristics and functioning, in accordance with Article L.221-23 of the French Consumer Code.

10.7. Exceptions. In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised, in particular, for: goods made to the Consumer's specifications or clearly personalised; goods liable to deteriorate or expire rapidly; sealed goods which are not suitable for return for health-protection or hygiene reasons and which have been unsealed after delivery; goods which, after delivery and by their nature, are inseparably mixed with other items; and sealed audio or video recordings or computer software which have been unsealed after delivery.

11. Returns procedure and refunds

11.1. Before sending any Product back, the Customer must contact customer service at info@cozelia.com or +33 1 99 00 47 26, stating the Order number, the Product concerned and the reason for the return (withdrawal, non-conformity, damage, missing item). The Seller will communicate the return address and instructions. Parcels sent without prior contact may be delayed in processing.

11.2. Returns must be sent by a tracked shipping method. The Customer is responsible for the Product until it is received by the Seller, except in the case of a return under the legal guarantee of conformity, the cost and risk of which are borne by the Seller.

11.3. Upon receipt and inspection of the returned Product, the Seller processes the refund, repair or replacement in accordance with Sections 10 and 12. Refunds are made by bank transfer within the statutory time limits.

12. Legal guarantees

12.1. Independently of any commercial guarantee, the Seller is bound by the legal guarantee of conformity provided for in Articles L.217-3 to L.217-20 of the French Consumer Code and by the guarantee against hidden defects provided for in Articles 1641 to 1649 of the French Civil Code.

12.2. To exercise these guarantees, the Customer contacts customer service as described in Section 11.1, describing the lack of conformity or defect and, where possible, enclosing photographs or a video. The costs of returning a non-conforming Product are borne by the Seller.

12.3. The guarantees do not cover damage resulting from normal wear and tear, misuse, failure to follow the instructions for use, negligence, accidents, unauthorised modifications or repairs, or use for professional purposes of a Product designed for domestic use.

12.4. Where a commercial guarantee is offered for a Product, its content, duration, territorial scope and conditions are set out on the product page or in a document supplied with the Product. A commercial guarantee is always provided in addition to, and never in place of, the legal guarantees.

13. Customer service and complaints

For any information, question or complaint, the Customer may contact customer service:

• by email: info@cozelia.com;
• by telephone: +33 1 99 00 47 26, Monday to Friday from 9:00 to 19:00 and Saturday from 9:00 to 13:00 (Paris time), at the price of a local call;
• by post: COZELIA SA, Customer Service, 141–219 Boulevard Macdonald, 75019 Paris, France;
• through the contact form.

The Seller endeavours to reply within two (2) Business days and to resolve complaints within thirty (30) days.

14. Customer account

14.1. Where the Website offers a customer account, the Customer is responsible for keeping their login credentials confidential and for all activity carried out under their account. Any unauthorised use must be reported to the Seller without delay.

14.2. The Seller may suspend or close an account in the event of a breach of these Terms and Conditions, fraud or abuse, after informing the Customer, without prejudice to Orders already accepted.

15. Reviews and user submissions

15.1. In accordance with Article L.111-7-2 of the French Consumer Code, the Seller informs Users that, unless expressly stated otherwise next to a review, customer reviews and testimonials displayed on the Website are not subject to a verification procedure ensuring that they were posted by Consumers who have actually purchased or used the Product. Reviews are displayed in chronological order or by relevance, and no consideration is given in exchange for a review.

15.2. By submitting a review, comment, photograph or other content, the User warrants that they hold all rights to it, that it is accurate and lawful and that it does not infringe the rights of third parties. The User grants the Seller a non-exclusive, royalty-free licence to reproduce and display that content on the Website and in its communications, worldwide and for the duration of the applicable intellectual-property rights. The Seller may refuse or remove any unlawful, offensive, misleading or off-topic content.

16. Intellectual property

The Website and all its components, including the Cozelia name and logo, texts, photographs, videos, graphics, layouts, databases and software, are protected by intellectual-property law and belong to the Seller or are used under licence. Any reproduction, representation, adaptation, extraction or use, in whole or in part, by any means whatsoever, without the Seller's prior written authorisation, is prohibited and may constitute an infringement punishable under Articles L.335-2 et seq. of the French Intellectual Property Code. Product and manufacturer names mentioned on the Website may be trademarks of their respective owners.

17. Third-party links and advertising

The Website may contain links to third-party websites or services and may be promoted through advertising on third-party platforms. The Seller has no control over the content, availability or privacy practices of such third parties and cannot be held liable for them. Accessing a third-party website is at the User's own risk and subject to that third party's terms and policies.

18. Prohibited uses

When using the Website, the User undertakes not to:

• use the Website for any unlawful or fraudulent purpose, or submit false Orders or Orders in the name of a third party;
• provide false, misleading or incomplete personal information;
• introduce viruses, malware or any code of a destructive nature, or attempt to gain unauthorised access to the Website, its servers or its databases;
• extract, collect or harvest data from the Website by automated means (robots, scrapers, crawlers), save for search-engine indexing;
• interfere with the security features, availability or proper functioning of the Website;
• harass, abuse or threaten the Seller's staff or service providers;
• infringe the intellectual-property or other rights of the Seller or of third parties.

The Seller may suspend access to the Website and refuse Orders from any User who breaches this Section, without prejudice to any damages it may claim.

19. Disclaimer of warranties regarding the Website

The Website and its editorial content are provided "as is" and "as available". To the fullest extent permitted by law, the Seller does not warrant that the Website will be free of errors, interruptions or viruses, or that editorial information (guides, comparisons, examples of use) is complete or up to date at all times. This Section does not limit in any way the Seller's obligations as seller of the Products, including the legal guarantees described in Section 12, which cannot be excluded.

20. Limitation of liability

20.1. The Seller is liable for the proper performance of the Contract in accordance with Article L.221-15 of the French Consumer Code. It may, however, be exonerated from all or part of its liability by proving that the non-performance or improper performance is attributable to the Customer, to the unforeseeable and insurmountable act of a third party, or to a case of force majeure.

20.2. The Seller cannot be held liable for indirect damage arising from use of the Website, such as loss of data, loss of opportunity or damage caused by the User's hardware or Internet connection, nor for damage resulting from use of a Product that does not comply with its instructions.

20.3. Nothing in these Terms and Conditions excludes or limits the Seller's liability for death or personal injury caused by its fault, for gross negligence or wilful misconduct, for defective products under Articles 1245 et seq. of the French Civil Code, or any other liability that cannot be excluded or limited under applicable law. With respect to Customers acting for professional purposes, and to the extent permitted by law, the Seller's total liability is limited to the price paid for the Order concerned.

21. Force majeure

Neither party shall be liable for any failure or delay in performing its obligations caused by an event of force majeure within the meaning of Article 1218 of the French Civil Code, including natural disasters, epidemics, war, riots, strikes affecting carriers, governmental decisions, prolonged failures of telecommunications networks or cyberattacks. The affected party informs the other party as soon as possible. If the event lasts more than thirty (30) days, either party may terminate the Order concerned, and any sums paid for undelivered Products will be refunded.

22. Personal data and cookies

The Seller processes the personal data of Users and Customers in accordance with Regulation (EU) 2016/679 (GDPR) and French Law No. 78-17 of 6 January 1978 (Loi Informatique et Libertés). Details of the processing carried out, its purposes, legal bases, recipients, retention periods and the rights available to data subjects are set out in the Privacy Policy. The use of cookies and similar technologies is described in the Cookie Policy.

In accordance with Article L.223-2 of the French Consumer Code, Consumers who do not wish to receive telephone marketing calls may register free of charge on the Bloctel opposition list (bloctel.gouv.fr). Telephone calls made to confirm or deliver an Order placed by the Customer are not telephone marketing.

23. General provisions

23.1. Severability. If any provision of these Terms and Conditions is held invalid or unenforceable, it shall be deemed severed, and the remaining provisions shall continue in full force and effect.

23.2. No waiver. The fact that the Seller does not exercise a right or enforce a provision at any given time does not constitute a waiver of that right or provision.

23.3. Entire agreement. These Terms and Conditions, the Order confirmation and the information on the product page at the time of the Order constitute the entire agreement between the parties in respect of the Order.

23.4. Assignment. The Seller may assign or transfer the Contract to any entity of its group or to a successor, provided that this does not reduce the Customer's rights. The Customer may not assign the Contract without the Seller's prior consent.

23.5. Language. These Terms and Conditions are drafted in English. Translations may be provided for convenience. In the event of any discrepancy, the version in the language of the Consumer's country of residence prevails where required by mandatory law; otherwise the English version prevails.

24. Governing law and jurisdiction

24.1. These Terms and Conditions and the Contracts concluded under them are governed by French law. In accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I), this choice of law does not deprive a Consumer of the protection afforded by the mandatory provisions of the law of the country in which they have their habitual residence.

24.2. Before bringing any legal action, the parties will seek an amicable solution. Failing that, a Consumer may bring proceedings before the courts of their place of residence or before the competent French courts, in accordance with Regulation (EU) No 1215/2012 (Brussels I bis) and Article R.631-3 of the French Consumer Code. For Customers acting for professional purposes, any dispute shall be subject to the exclusive jurisdiction of the courts within the jurisdiction of the Paris Court of Appeal.

25. Consumer mediation and out-of-court dispute resolution

25.1. In accordance with Articles L.611-1 et seq. and L.612-1 of the French Consumer Code, where a complaint addressed in writing to customer service has not been resolved within two (2) months, or has been rejected, the Consumer may refer the dispute free of charge to a consumer mediator. The name, website and postal address of the consumer mediator to which COZELIA SA refers disputes are communicated on request at info@cozelia.com and in the reply to any written complaint. The mediator must be contacted within one (1) year of the written complaint.

25.2. Consumers resident in another Member State of the European Union may also obtain assistance free of charge from the European Consumer Centre of their country of residence (ECC-Net). Information about alternative dispute resolution is available on the European Commission's website. The European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025.

25.3. Recourse to mediation is optional. The Consumer retains the right to bring proceedings before the competent courts at any time.

26. Contact

Questions about these Terms and Conditions may be sent to COZELIA SA, 141–219 Boulevard Macdonald, 75019 Paris, France, by email at info@cozelia.com or by telephone at +33 1 99 00 47 26.

Annex: Model withdrawal form

(Complete and return this form only if you wish to withdraw from the Contract. Annex to Article R.221-1 of the French Consumer Code.)