Frequently asked questions

Order now without paying a cent upfront. No card or bank details are entered online: you pay the courier in cash when your parcel arrives.

In most areas the courier only accepts cash, so we recommend having the exact amount ready. In some cities you can also pay by card at the door: where possible, we tell you at checkout and in your shipping confirmation message.

No, no hidden surcharge. Cash on delivery is included: the amount you see at checkout is exactly what you hand to the courier, shipping included. What you see is what you pay.

Cash on delivery is available in Italy, set as the default market, and in Romania, Poland, the Czech Republic, Bulgaria, Hungary and Greece. In some of these countries the amount may also be shown in lei or the local currency, so you know right away how much to have ready.

On delivery, you can check that the parcel is intact and sealed. Opening it fully and trying the product happen after payment; if anything is wrong, you are still covered by the free 30-day return.

In Italy delivery takes 2 to 4 business days on average. At checkout we show you an estimated date (Delivery in 2-4 business days, pay on delivery), so you already know when to expect us without having to guess.

In Italy shipping is always free, with no minimum order. The amount you see at checkout is what you hand to the courier: no surprises at the door.

As soon as your parcel ships, we send you a tracking link by SMS or email. You can also follow it step by step from the Tracking page on the site, using the order number in your confirmation message.

No problem. The courier makes a second attempt the next business day and leaves a note with the new date and a contact to arrange a more convenient time. If the second attempt also fails, the parcel is held for up to 5 days before being returned.

In many cities, yes. Saturday delivery depends on your area and the courier serving it: we confirm it in your shipping message, so you know in advance whether your parcel can arrive over the weekend.

Yes. You have 30 days from delivery to reconsider and return the item, provided it's intact and in its original packaging. The return is free and fully valid even if you paid cash on delivery: paying at the door takes away none of your guarantees.

Write to us from the Contact page or by email, quoting your order number. We'll send you the return label and the shipping instructions. It's all guided, step by step, with no complicated forms to fill in.

Once your return reaches our warehouse and passes inspection, we process the refund within 3 business days. If you'd paid in cash on delivery, we refund you by bank transfer to the IBAN you give us: fast and traceable.

We're truly sorry and we want to put it right straight away. Take a photo of the product and the packaging and send it to us within 48 hours by email: we'll arrange a replacement or a full refund, at no cost to you.

No. You can complete your order as a guest, entering only your name, address and phone number. Creating an account is handy for tracking orders and speeding up future purchases, but it's never required.

As long as the order hasn't shipped you can change or cancel it for free: write to us as soon as possible from the Contact page, quoting your order number. If the parcel is already on its way, you can still refuse it on delivery or use the free 30-day return.

Yes, if the order hasn't shipped yet. Contact us right away with the correct details and we'll update the destination before it leaves. We confirm the change with a message, so you're always at ease.

Of course. Right after your purchase you receive a confirmation message with your cart summary, the estimated delivery date and the amount to have ready for the courier. A second message lets you know when the parcel actually ships.